Terms and Conditions

01

Definitions and Scope

1. These terms apply to quotations, reservations and transport services arranged through Travel Swift.
2. “Travel Swift”, “TravelSwift”, “we”, “us” and “our” refer to the business operating travelswift.co.uk.
3. “Hirer”, “customer”, “you” and “your” mean the person or organisation requesting or confirming the booking.
4. “Passenger” means any person travelling under the booking.
5. Travel Swift may act as a booking agent or broker and may arrange services through an independent licensed transport operator.
6. Where an independent operator provides the service, reasonable journey information may be shared with that operator so the booking can be performed.

02

Quotations, Availability and Booking Confirmation

1. A quotation is based on the information supplied, including the route, date, time, passenger count, luggage and requested vehicle category.
2. A quotation does not reserve or guarantee a vehicle. All arrangements remain subject to suitable vehicle and driver availability until the booking is confirmed.
3. A reservation becomes final and legally binding when Travel Swift has issued confirmation and received the required deposit or other agreed payment.
4. The customer must check the confirmation and notify Travel Swift promptly of any inaccurate date, time, route, passenger, luggage or contact information.
5. Travel Swift is not responsible for problems caused by information that the customer supplied incorrectly or failed to correct.
6. Travel Swift may decline an enquiry or booking where it cannot reasonably provide or arrange the requested service.

03

Deposits, Prices and Payment

1. Unless Travel Swift agrees otherwise in writing, a minimum deposit equal to 40% of the hire price is required to confirm the booking.
2. Once confirmation and the deposit have been received, the deposit is non-refundable when the customer cancels, subject to applicable law and the cancellation provisions below.
3. If Travel Swift cancels because it cannot fulfil the confirmed journey, payments received for the cancelled service will be refunded.
4. The remaining balance must be paid before departure unless a different payment arrangement is confirmed in writing.
5. Accepted payment methods may include credit or debit card, bank transfer, PayPal and USDT. Travel Swift will confirm the method available for the booking.
6. Where agreed, the customer may pay a deposit in advance and the remaining balance to the driver on the day.
7. Prices may change before confirmation if supplier fares, currency rates, taxes or other material costs change. Once confirmed, additional charges will normally arise only where the booking changes or extra costs are incurred.
8. Road and bridge tolls, ferry charges and parking costs are payable by the hirer unless the quotation or confirmation states that they are included.
9. Where a duplicate or erroneous customer payment is refunded, Travel Swift may deduct the stated administrative cost, subject to applicable law and the actual payment-processing and administration costs incurred.

04

Customer Cancellation Charges

Cancellation charges are calculated against the total confirmed booking value:

1. Where third-party services such as accommodation, meals, ferries, parking or admission have been arranged, unrecoverable supplier cancellation charges may be added.
2. Once passengers have boarded and the service has started, no refund is due merely because the customer chooses not to complete the journey.
3. Cancellation requests should be made in writing so the date and time of receipt can be recorded.
4. Any cancellation charge remains subject to applicable consumer law and the losses reasonably arising from the cancellation.

05

Booking Amendments and Rearrangements

1. Changes to dates, times, routes, stops, passenger numbers, luggage, vehicle requirements or other booking details are subject to availability.
2. A revised price may apply where a change increases mileage, journey time, waiting time, vehicle size, staffing or supplier cost.
3. The supplied policy provides the following rearrangement charges:
   • More than 14 days before departure: 30%.
   • Between 7 and 14 days before departure: 40%.
   • Between 48 hours and 7 days before departure: up to 100%.
   • Within 48 hours: the original booking may be treated as non-refundable and a new booking may be required.
4. A requested change is not effective until Travel Swift confirms it.

06

Operators, Drivers and Vehicle Substitution

1. Travel Swift may subcontract or assign a journey to another transport operator where required.
2. The operator providing the journey is responsible for its vehicle, driver, insurance and legally required operator licensing.
3. The driver has operational control of the vehicle and may take reasonable action necessary for safety and legal compliance.
4. Travel Swift may provide a larger, smaller or differently branded vehicle where the booked vehicle becomes unavailable, provided the replacement is reasonably capable of carrying the confirmed passengers and agreed luggage.
5. A journey may be operated using more than one vehicle where a single suitable vehicle cannot reasonably be supplied.
6. In the event of breakdown, non-arrival or another operational problem, Travel Swift or the operator may provide another coach, minibus, car, taxi or combination of vehicles.
7. A specific make, model, registration, colour, layout or onboard feature is not guaranteed unless expressly confirmed in writing.
8. A trailer will be provided only where it has been requested, confirmed and paid for in advance, subject to operational availability.
9. Driver information is normally supplied shortly before the journey. Customers should contact Travel Swift if the expected details have not arrived.

07

Routes, Pickup Times, Waiting and Additional Costs

1. Unless otherwise agreed, Travel Swift or the operator will determine the reasonable route used to perform the journey.
2. The quotation is based on the route and timing supplied by the customer.
3. Route deviations, extra stops, additional mileage, extended waiting or increased journey time may result in an additional charge.
4. Passengers must be ready at the confirmed pickup time and location.
5. Drivers are subject to legal working-time and driving-hour limits and may be unable to wait where doing so would affect safety, legality or another confirmed journey.
6. Where a vehicle is not required to remain with the group, Travel Swift or the operator may use a different vehicle for the return journey.
7. A request for a coach to remain with the party must be made in advance and may incur an additional charge.

08

Passenger Conduct and Safety

1. Passengers must follow reasonable safety instructions given by the driver or operator.
2. Passengers should remain seated while the vehicle is moving and use seat belts where fitted.
3. Smoking is strictly prohibited in the vehicle.
4. Alcohol may not be brought into or consumed in the vehicle unless expressly agreed in advance.
5. Hot or messy fast food, including items such as chips, pizza and burgers, may not be carried or consumed unless the operator agrees.
6. Animals are not permitted except recognised assistance dogs, unless otherwise agreed in writing.
7. Posters, notices, branding or other materials may not be displayed on a vehicle without prior written permission.
8. The driver may refuse carriage, require a passenger to leave or end the journey where behaviour is abusive, dangerous, unlawful, disruptive or likely to damage the vehicle.
9. No refund is due where a journey is stopped or carriage is refused because of serious passenger misconduct or a genuine safety concern.
10. Passengers must comply with applicable transport, health and public-safety rules in force on the date of travel.

09

Luggage, Personal Property, Child Seats and Accessibility

1. The customer must provide accurate luggage details before confirmation.
2. The driver may refuse items that cannot be carried safely or that obstruct aisles, gangways, doors or emergency exits.
3. Heavy luggage must be placed in the designated storage area where available.
4. Although a driver may offer reasonable assistance, passengers remain responsible for ensuring that their luggage and personal belongings are loaded, unloaded and collected.
5. Travel Swift and the operator are not responsible for property left in the vehicle or for loss, theft or damage except where liability cannot lawfully be excluded.
6. Where a child seat is offered, the accompanying adult is responsible for checking that it is suitable and for securing the child correctly, unless applicable law places responsibility elsewhere.
7. Wheelchair, mobility and accessibility requirements must be disclosed before confirmation so a suitable vehicle arrangement can be assessed.

10

Traffic, Delays, Breakdowns and Missed Connections

1. Travel times are estimates and may be affected by traffic, weather, road closures, accidents, breakdowns, earlier journeys and other events outside reasonable control.
2. Customers should allow sufficient time for flights, cruises, trains, tours, events and other onward arrangements.
3. A request for a later airport pickup time is made at the customer’s risk.
4. Travel Swift is not responsible for consequential losses such as missed flights, missed events, alternative transport or accommodation costs except where liability cannot lawfully be excluded.
5. Customers are encouraged to obtain suitable travel insurance for missed connections, delays and other travel disruption.
6. Where a passenger misses a flight, the customer must notify Travel Swift promptly to prevent an unnecessary airport pickup.
7. A missed-flight booking may be rearranged subject to driver and vehicle availability and an additional charge.

11

No-Show Policy

1. A no-show occurs where passengers fail to meet the driver at the confirmed pickup location and time.
2. This includes an airport, seaport, home, hotel, venue or other private address, and includes bookings made for the wrong date or time.
3. A no-show may be charged at the full confirmed fare, including where the booking was secured by card but the balance was intended to be paid to the driver.
4. Prepaid no-show bookings are non-refundable, subject to applicable law.
5. Where a driver cannot continue waiting because of legal driving limits or another commitment, the journey may be treated as a no-show.

12

Vehicle Damage, Cleaning and Passenger Responsibility

1. The hirer is responsible for wilful or negligent damage caused by any member of the party to the vehicle or its fittings.
2. The hirer may be required to pay reasonable repair, specialist cleaning, recovery and vehicle downtime costs arising directly from that damage.
3. The operator should provide evidence of the damage and claimed costs, including photographs where reasonably available.
4. Travel Swift may assist the hirer and operator in communicating about a damage dispute but is not automatically responsible for damage caused by passengers.
5. Passengers must keep the vehicle reasonably clean and behave in a way that does not endanger the driver, other passengers or the vehicle.

13

Complaints

1. Complaints should be submitted by email to sales@travelswift.co.uk .
2. Include the booking reference, journey date, customer name, relevant facts and any supporting photographs or documents.
3. Complaints should be submitted as soon as reasonably possible so Travel Swift can investigate while information remains available.

14

General Terms

1. The hirer may not sublet, lend, license or otherwise transfer the booked vehicle or service without written agreement.
2. No driver, contractor or other person may alter these terms or make a binding warranty on behalf of Travel Swift unless authorised in writing.
3. If Travel Swift is unable to fulfil a confirmed service because of breakdown, driver unavailability or another unforeseen circumstance, it may cancel, suspend, alter or withdraw the affected service.
4. Where Travel Swift cancels the affected service and cannot provide a reasonable alternative, payments received for that cancelled service will be refunded.
5. Travel Swift will make reasonable efforts to assist with alternative cover but is not automatically responsible for a higher price charged by another provider.
6. If part of these terms is found invalid or unenforceable, the remaining terms continue to apply.
7. These terms do not affect statutory rights that cannot lawfully be excluded or restricted.