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Travel Swift help centre

Frequently Asked Questions About Group Transport

Find clear answers about quote requests, journey types, luggage, airport transfers, vehicle categories and contacting Travel Swift.

Use the search below to find a question quickly, or browse the categories for more detail.

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What do you need help with?

31 questions available

FAQ category

Quotes & Booking

How to request a quote, what information is needed and what happens after submission.

Does submitting the quote form confirm my booking?

No. The form sends your journey details to Travel Swift for review. A booking is not confirmed automatically when the form is submitted.

What information do I need for a quote?

Provide the pickup, destination, travel date, preferred time, passenger count, small and large suitcase totals, contact details and any additional journey requirements.

How do I request a quote?

Use the Book Now form, call +44 7441 395240, email sales@travelswift.co.uk or contact Travel Swift through WhatsApp.

Can I request a quote for a place that is not listed on the website?

Yes. Submit the complete route so Travel Swift can review the journey individually. The published location pages are not the full limit of routes that may be considered.

FAQ category

Trip Types & Routes

One-way, return, full-day and multi-stop journey questions.

What is the difference between One Way, Return Trip and Full Day Hire?

One Way is for a single journey. Return Trip includes outbound and return travel. Full Day Hire is for one or more complete days of transport.

Can I add multiple pickup points?

Yes. The quote form allows additional pickup locations so the complete collection route can be reviewed.

Can I add multiple drop-off points?

Yes. Add the extra destinations in Step 1 so the full journey can be considered.

Can I request a multi-day journey?

Yes. Select Full Day Hire and provide the number of days, route details and any known itinerary information.

FAQ category

Passengers & Luggage

Why accurate group and luggage information matters.

Why does the form ask for passenger numbers?

The total passenger count is one of the main details used to review a suitable vehicle category for the journey.

Why are small and large suitcases requested separately?

The number and size of cases help describe the luggage space required in addition to passenger seating.

Can I enter zero suitcases?

Yes. Enter 0 when the group has no small or large suitcases.

Should I include unusual luggage or equipment?

Yes. Explain unusual luggage, equipment or other space requirements in the Additional Information field.

FAQ category

Fleet & Vehicle Selection

Questions about fleet categories, capacities and final allocation.

What is the smallest Travel Swift vehicle category?

The smallest confirmed category is the 6 Seater Executive Car, followed by the 7–8 Seater MPV.

View the fleet
What is the largest coach category?

The largest confirmed category is the 71+ Seater Executive Coach.

View the fleet
What is the difference between standard and executive categories?

They are separate confirmed vehicle categories. Exact vehicle model and onboard specification depend on the allocated vehicle and should be confirmed for the booking.

View the fleet
Is a specific vehicle guaranteed when I submit the form?

No. The form starts a quote request. Final vehicle category, suitability and availability must be reviewed and confirmed for the actual journey.

View the fleet

FAQ category

Airport Transfers

Airport pickup, drop-off, return travel and luggage questions.

Can I request both airport pickup and return transport?

Yes. Select Return Trip and provide the outbound and return dates and times so both journeys can be reviewed together.

View airport transfers
Can I request an airport that does not have its own page?

Yes. Submit the airport, destination, date, time, passenger count and luggage so the route can be assessed individually.

View airport transfers
Can an airport transfer include additional stops?

Yes. Add any extra pickup or drop-off locations in the quote form.

View airport transfers
Why is luggage especially important for airport transfers?

Airport groups often carry more luggage than local event groups, so suitcase numbers can materially affect the space required.

View airport transfers

FAQ category

Accessible & Specialist Transport

Wheelchair-accessible and specialist vehicle enquiries.

Can I request wheelchair-accessible transport?

Yes. WAV – Wheelchair Accessible is a confirmed fleet category. Explain the passenger, wheelchair and journey requirements so suitability can be reviewed.

What accessibility information should I provide?

Include the total group size, number of wheelchair users and any other important accessibility information.

Can I request a vintage or specialist bus?

Yes. Vintage & Specialist Buses are part of the confirmed fleet range. Availability and suitability depend on the date, route and specific request.

FAQ category

Changes, Payment & Confirmation

How to handle changes and where final booking details are confirmed.

What should I do if my journey details change?

Contact Travel Swift as soon as possible and provide your enquiry or booking reference. Changes are subject to review and the applicable Terms and Conditions.

Read the Terms and Conditions
How are payment details provided?

Payment arrangements are explained as part of the quote and booking process. Do not rely on payment details from an unverified third party.

Read the Terms and Conditions
Where can I read the cancellation terms?

Read the Travel Swift Terms and Conditions for the current booking, amendment and cancellation information.

Read the Terms and Conditions
How do I know the journey is confirmed?

Submission of the quote form is not confirmation. Final booking details must be agreed through the Travel Swift booking process.

Read the Terms and Conditions

FAQ category

Company & Contact

Business identity, privacy and direct contact information.

Is Travel Swift UK a registered company?

Yes. Travel Swift UK is a registered company providing private group transport services.

About Travel Swift
Where is Travel Swift based?

Travel Swift is based on Arkwright Road in Preston, Lancashire, UK.

About Travel Swift
How can I contact Travel Swift directly?

Call +44 7441 395240 or email sales@travelswift.co.uk. WhatsApp contact is also available through the website.

About Travel Swift
How is my quote information used?

Journey and contact information is collected so Travel Swift can review and respond to the transport enquiry. Read the Privacy Policy for more information.

About Travel Swift

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Include the route, date, passengers, luggage and any special requirements so the enquiry can be reviewed.

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