1. The following terms and conditions apply to all reservations. After a verbal or written confirmation is received, along with any necessary deposit from the customer, the reservation is finalised and legally binding. At that point, the deposit is non-refundable.
2. TravelSwift, in these terms and conditions, refers to travelswift.co.uk.
3. Customers or passengers who suffer losses as a result of accidents or delays in the flow of traffic on the road are not subject to TravelSwift (or their agents, employees, or subsidiaries’) liability. This dispute will be between the group leader, the travelling patrons, and the driver. Please stay seated while the car is moving.
4. No one is authorised to speak on TravelSwift behalf or make any express or implied warranties or representations regarding any reservations. TravelSwift is authorised to:

(a) TravelSwift reserves the right to cancel, suspend, alter, or withdraw any travel, transport, accommodation, or other service booked if it is unable to fulfill the journey for any reason. In such instances of cancellation or suspension, a complete refund of all fees paid for the canceled, suspended, or withdrawn service will be provided. TravelSwift will always notify the customer in advance before such actions are taken. Additional grounds for cancellation and reimbursement may include vehicle breakdowns, driver availability, or other unforeseen circumstances. TravelSwift will make every effort to accommodate the situation but shall not be obligated to pay any additional fees for last-minute cover, whether arranged by TravelSwift or the customer.

(b) TravelSwift reserves the right to refuse to carry or accommodate any individual without providing justification for such rejection.

1. Costs in all transactions will be based on the pricing in effect at the time the service is utilized and are subject to change without notice if currency rates or fares change.
2. Any damage caused to the vehicle or its fittings by any member of the party or group, whether willfully or negligently, shall be the responsibility of the hirer. The hirer shall repay TravelSwift or the contracted company directly for the cost of repairs for such damage, as well as any losses or downtime of the vehicle resulting from the act that caused the damage. TravelSwift or its contractor may seek compensation for any fees and expenses incurred as a result of such actions. TravelSwift or its subsidiaries shall not be liable for any vehicle damage caused by passengers. Unless otherwise agreed in writing by TravelSwift and the contractor, the hirer shall bear full responsibility for any charges, criminal damage, or compensation directly with the contractor. TravelSwift will assist both parties to resolve any issues. (Photographic evidence is also required as evidence.)
3. Unless otherwise specified, TravelSwift will arrange the route on which the journey will be taken, and the price will be based on that request. If the hirer makes any further arrangements with TravelSwift or the driver for a route deviation in which the mileage or time of the new route exceeds that of the original route, the hirer will be obligated to pay TravelSwift for the additional cost incurred.
4. All hire arrangements are subject to the availability of a vehicle or vehicles of the requisite capacity on the requested day and time. TravelSwift will not be held liable if a vehicle for which a quote has been provided is unavailable. Receiving a quote does not guarantee that a vehicle will be available. If TravelSwift is unable to fulfill the booking, they have the right to issue a refund and cancel it.
5. Unless otherwise expressly agreed, a minimum payment of 40% (non-refundable) of the hiring rate is required to confirm your booking; if TravelSwift is unable to fulfill the journey request, the deposit will be reimbursed.
6. After a booking confirmation and deposit have been received, the deposit is non-refundable. If a booking is canceled more than 14 days before the trip, a 40% cancellation fee will be applied to the total amount. If a booking is canceled between 7 and 14 days before the trip, a fee equal to 50% of the booking amount is payable.

 

If a cancellation occurs between 48 hours and 7 days before the scheduled voyage, a fee equivalent to 75% of the booking amount will be charged.

For cancellations made less than 48 hours before the trip, the entire reservation amount will be charged. Once the client boards any of our vehicles, TravelSwift considers our commitment fulfilled, and refunds cannot be provided for these bookings.

In cases where the canceled booking includes additional services such as meals, lodging, ferry charges, etc., and the respective service providers impose cancellation fees, these fees will be added to the previously mentioned cancellation amount.

Please be aware: TravelSwift cannot offer special rates or concessions for cancellations due to COVID-19 or any other illnesses or global pandemics. It is advised to book transfers only when certain about travel plans. We will only accept bookings that we can accommodate. Charges will be applied for any transfer rearrangements: if informed before 14 days, a 30% fee, between 7-14 days, a 40% fee, and less than 7 days and 48 hours, a 100% fee with a zero refund policy, and the transfer will need to be rebooked.

We strongly recommend that all our clients stay informed about current legislation regarding social distancing and mask-wearing, even as the pandemic situation improves. TravelSwift will not be held responsible in any circumstance if fines are imposed during your travel.

VEHICLE REQUIREMENT

All vehicles do not need, and so do not have, safety screens between the driver and the passengers. We strive to provide a single vehicle for groups of up to 80 passengers. In unforeseen circumstances where a single vehicle cannot be arranged, we are committed to ensuring your journey is accommodated by providing two or more vehicles. While we are here to assist, please note that the company is not obligated to issue refunds in such situations.

ADVICE TO PASSENGERS

In response to COVID-19, we advise our passengers to take the following precautions while traveling with us, aligning with the latest UK Government COVID-19 transport guidelines.

Please refrain from travelling with us if you are feeling unwell or experiencing symptoms of COVID-19.

While not mandatory, we strongly recommend wearing a face covering. Our drivers are instructed to sanitize frequently touched surfaces in their vehicles between trips. You may also use your own disinfectant wipes (with the driver’s permission) for additional reassurance.

When exiting the vehicle, please use tissues to cover coughs and sneezes and dispose of them safely.

Maintain social distancing by refraining from shaking hands with the driver or sitting next to them. Please use hand sanitizer as needed and avoid touching your face.

DRIVER ADVICE

We advise our drivers to adhere to the following precautions when conducting trips during the COVID-19 pandemic, in accordance with the latest UK Government guidance on transport safety:

While not mandatory, it is recommended that drivers wear a suitable face mask or covering, ensuring it does not compromise their ability to drive safely. It’s also important to maintain adequate ventilation within the vehicle by keeping windows open during journeys. Regularly clean the vehicle using gloves and standard cleaning supplies, with particular attention to frequently touched surfaces such as door handles. When handling passenger baggage, seek permission, sanitize hands, and/or use disposable gloves as necessary. After passengers exit the vehicle, use tissues to contain coughs and sneezes, and dispose of them properly. Maintain physical distancing from passengers and refrain from shaking hands. Wash hands frequently with soap or use hand sanitizer, and avoid touching the face.

1. As a broker or agent, we may subcontract and share journey details with other operators when required. TravelSwift reserves the right to assign a vehicle to another operator as needed. Our drivers are fully insured, experienced, and hold Full Operator Licences.

A hirer is prohibited from subletting, lending, or licensing the company’s vehicles without express agreement, and the company reserves the right to provide larger or smaller vehicles than originally ordered to accommodate total passengers. In the event of the booked vehicle’s failure to arrive, the company reserves the right to substitute with any other vehicle or vehicles, including taxis. By making a reservation, you signify acceptance of this policy, absolving us and our suppliers of any liability for claims arising from it.

1. The driver (contractor) assumes responsibility for their vehicle during employment, with their decisions being final. They may refuse entry to any individual deemed disruptive or undesirable, and are empowered to request their removal before completing the journey. The driver also holds the authority to halt the journey if they perceive it to be unsafe; in such cases, no refunds will be issued, and TravelSwift shall not be held liable.
2. Should a passenger miss their flight, it is their responsibility to promptly inform TravelSwift to notify the driver not to proceed to the airport for pick-up. Prepaid fares will be refunded after deduction of administrative fees. Alternatively, if the passenger opts for a later flight, it will incur a slightly higher fee. Failure to report the missed flight to TravelSwift will result in the passenger or booker being charged the full fare; prepaid fares will not be refunded.

“No Show” Policy: If a passenger fails to meet the driver at the designated pick-up location, including airports, seaports, homes, hotels, or any other private address, it will be considered a “no-show.” This includes instances of incorrect booking dates or times.

In case of a “no-show,” all bookings made online or over the phone, regardless of whether payment was intended to be made to the driver in cash, will be charged the full fare if secured with a valid credit or debit card. There will be no refunds for credit or debit card bookings in such cases.

Furthermore, any changes to booked transfer times may result in an additional fee, as our scheduling may be affected by other appointments throughout the day. To accommodate such changes, we may incur additional costs for last-minute emergency vehicle and driver coverage, which will be partially passed on to the client requesting the revisions.

It is important to be ready for collection or pickup at the agreed-upon time to avoid additional waiting fees. Adherence to the scheduled times is crucial, as drivers are subject to strict hour limitations. If a passenger is late and our driver cannot wait due to other commitments, no refund will be issued.

Passengers are expected to maintain cleanliness in the vehicle and ensure all passengers behave appropriately. Any damage caused to the vehicle will result in charges, and if the driver feels unsafe, they reserve the right to remove passengers from the vehicle, with no refund provided.

In the event that the requested vehicle is unavailable, we reserve the right to provide a larger or smaller vehicle to accommodate the total number of passengers. We may also supply a different-branded vehicle if the agreed vehicle is unavailable, with no additional charge.

Additionally, unless a trailer is ordered and paid for separately in advance, we reserve the right not to provide it on the day of the transfer in case of an emergency. We will generally inform you if this situation arises.

While we strive to provide the preferred vehicle, unforeseen circumstances such as traffic or vehicle breakdowns may result in deviations from the expected vehicle type. Therefore, we cannot guarantee a specific vehicle type and do not market our service as such.

 

Driver information is typically provided 1-2 days prior to the journey; if not received by then, please contact us.

1. The company’s vehicles do not allow any animals on board except for guide dogs.
2. Alcoholic beverages are not permitted to be brought or consumed in the company’s vehicles unless otherwise agreed.
3. Smoking is strictly prohibited on the company’s vehicles.
4. Fast food items such as chips, pizza, and burgers are not allowed to be carried or consumed on the company’s vehicles.
5. Drivers reserve the right to refuse guests with luggage or items that are too large for the company’s vehicles. Heavy items such as suitcases should be stored in designated luggage lockers, ensuring that no items obstruct gangways or emergency exits.
6. Different coaches may be used for returning parties from a destination or for other tasks during waiting times unless the hirer has specifically requested in advance for a coach to remain with their party, which may incur an additional charge.
7. The hirer is responsible for any expenses related to road and bridge tolls, ferry tolls, and parking fees, unless otherwise agreed upon.
8. Full payment is required before departure as part of the hiring contract, unless otherwise agreed.
9. In the event of a duplicate or erroneous payment made by card or bank transfer, a standard admin fee of 22.5% of the total amount will be charged for reimbursement.
10. No bills, posters, or notices may be displayed on any vehicle without prior written permission from TravelSwift.
11. Complaints must be submitted via email, addressed to sales@travelswift.co.uk

PLEASE READ THE HIRE CONDITIONS.

1. If the company offers child seat(s), their usage is solely at the discretion of the adult passenger accompanying the child. It is the responsibility of the adult passenger to ensure that the child seats are suitable, and the company cannot be held liable for their usage.
2. Any deviations from the details provided by the customer may lead to additional charges.
3. The company or contractor cannot be held responsible for any unforeseen circumstances leading to a late arrival, including but not limited to vehicle breakdowns, traffic delays, delays from previous jobs, etc. It is advisable to check with your travel or holiday insurance provider, as such incidents may be covered under your policy.

We are not liable for any losses or refunds incurred by customers due to late arrivals, alternative transportation arrangements, or missed tours or events.

1. The company bears no responsibility for any lost, stolen, or damaged products or belongings while on the vehicle.
2. While your driver may assist with luggage, it is your responsibility to ensure safe loading and unloading. We cannot be held responsible for the safety or damage of luggage or other items, nor for any items left behind.
3. While the driver will endeavor to pick up and drop off passengers in safe locations, the company does not accept responsibility for any injuries sustained during boarding or alighting from the vehicle.
4. Please utilize seat belts if available in the vehicle. Failure to do so may invalidate any claims for injury resulting from a road traffic collision.
5. The driver has full control of the vehicle and may take appropriate action if they believe passenger safety or the safety of the vehicle is compromised.
6. It is imperative to promptly notify us of any inaccuracies in the provided information. Failure to do so may result in delayed pickups or the dispatch of an incorrect vehicle. We will not be held liable if this request is not adhered to.
7. Requests for later pickup times for airport trips are accepted at your own risk. We are not responsible for any delays in reaching the airport.
8. We accept payments via credit or debit cards, bank transfers, PayPal, and USDT (Tether). A deposit payment is always required in advance to secure your booking and reserve your vehicle. Customers may opt to pay the full amount upfront, a partial deposit with the remainder in cash to the driver on the day of the trip.
9. By submitting a deposit or full payment, you agree to abide by all of our terms and conditions.

We wish all of our customers a fun trip and a safe return.